Frequently
Asked Questions
Because we value our customers and empathise with their needs and requirements, be they last minute or planned in advance, we make it our priority to get as much information as possible to make sure that the delivery of your goods is trouble free.

What are your rates?
Each job is different but we do work from a rate sheet. We will need to ascertain the nature of the job in order to give you an accurate price. Which may include one or more of the following dimensions and weights, access, collection and delivery location etc. Make sure to contact us or get a quote online.

How do we place an order?
Contact us as soon as you have a request. Calling us will allow us to ask you all the relevant details and give you an instant quote. Our specialist team can deal with any enquiry small or large.

What information do you need from me?
It is always a good idea to give us as much information as you can. Ideally we need to know:
Collection location, Delivery location, what the goods are, together with any loading requirements e.g. Tail Lift, Pallet Truck or Fork Lift. One of the most important things is to know what the dimensions are and the weight of the goods. This allows us to decide which vehicle is best for your load and that will then determine the cost of the job.
We also need to be mindful of access restrictions. Let us know in advance of any challenges our drivers may face collecting or delivering the goods.

How do we pay?
We are happy to talk to you about setting up a credit account to meet your needs.
Alternatively, we have several options of payment:
Payment by BACS prior to the job being completed
Payment by cheque to the driver if the collection of goods is to be from your business address